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Correct : D

The NU (Named User) subscription in Cisco's Flex Plan is based on the number of named users regardless of their usage. In this model, each user is given a license to use the Webex services, and the cost is fixed per user, making it ideal for organizations that have predictable usage patterns. This allows organizations to provide access to all users under a simple, per-user licensing model without considering actual service usage.

Cisco Reference

Details on the NU subscription model can be found in Cisco's Flex Plan documentation, which outlines how the named user licensing works and its benefits for predictable costs and user management.

Correct : C, D

Webex Calling provides several web tools and support resources that are accessible through:

Cisco Support Online Websites (Option C): The Cisco support site offers documentation, updates, and troubleshooting tools specific to Webex Calling. It includes access to downloads, product guides, and software updates necessary for managing and deploying Webex Calling.

Cisco Collaboration Help Websites (Option D): The Cisco collaboration help site offers resources such as user guides, administrator manuals, eLearning courses, and FAQs specifically tailored to Cisco Webex Calling and other collaboration tools. This site is designed to provide detailed support and information for both end-users and administrators.

Cisco Reference

Information about these web tools can be found in Cisco's official support and help documentation for Webex Calling.

Correct : B

The Webex Calling Intermediate Administration eLearning course covers the topic of Webex Calling and its Portals. This course provides detailed information about the administration and configuration of Webex Calling services through the Control Hub, including managing users, devices, and locations. It also covers the use of various portals associated with Webex Calling for effective service management.

Cisco Reference

Refer to Cisco's training and certification pages for more details on the course contents for Webex Calling Intermediate Administration.

Correct : C, D

The two capabilities that are native to Webex Teams (now Webex App) are:

Meetings (Option C): Webex Teams has built-in meeting capabilities, allowing users to start, schedule, and join Webex meetings directly from the app. This feature integrates seamlessly with Webex's broader conferencing capabilities.

Messaging (Option D): Messaging is a core feature of Webex Teams, providing persistent chat capabilities that allow for one-on-one or team conversations, file sharing, and collaboration within spaces.

Cisco Reference

For more information on these native features, refer to the official Cisco Webex Teams documentation, which covers core functionalities such as messaging and meetings.

Correct : A

In Webex Calling call queues, the available announcements include:

Welcome: An initial greeting message that plays when a call is placed in the queue.

Hold: A message or music played while the caller is on hold.

Queued: A message indicating the caller's position in the queue.

Overflow: A message that plays when the call queue reaches its maximum capacity and the call cannot be queued.

Cisco Reference

The Webex Calling call queue feature documentation describes the different types of announcements available within call queues.