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820-605 DTCSM Exam Questions

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820-605 DTCSM Exam Questions

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Question 1

A Customer Success Manager was assigned a strategic new account. Which action prepares them for the customer introduction meeting?

AEngage with the account team to understand the expansion opportunities.

BPerform a deep analysis of all the sales orders to the past 24 months.

CDocument customer's current technical escalations.

DSpeak the internal contacts to understand the customer's priorities and sentiment.

Correct : C

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AEngage with the account team to understand the expansion opportunities.

BPerform a deep analysis of all the sales orders to the past 24 months.

CDocument customer's current technical escalations.

DSpeak the internal contacts to understand the customer's priorities and sentiment.

0 / 1500

Question 2

A customer is concerned that a lot of data is presented during quarterly business reviews, but not many insights. Which action resolves this issue?

AProvide the customer with access to the raw data to enable them to develop their own insights.

BAppoint a customer representative to review the data and give specific suggestions.

CExplain the limitations of the available reports and offer options to provide input to develop new reports.

DAgree on a set of metrics and share the results and trend lines with recommendations for improvement.

Correct : C

Options Selected by Other Users:

Mark Question:

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AProvide the customer with access to the raw data to enable them to develop their own insights.

BAppoint a customer representative to review the data and give specific suggestions.

CExplain the limitations of the available reports and offer options to provide input to develop new reports.

DAgree on a set of metrics and share the results and trend lines with recommendations for improvement.

0 / 1500

Question 3

From a Customer Success perspective, which reason to monitor your customer's health is the most important?

AIt provides the opportunity to address any changes in the customer's experience or actions around the solution

BIt allows the customer to identify unused licenses so they can be addressed via a service improvement plan

CUnderstanding your customer's health directly enables renewals

DIt gives the customer valuable insight so they can automatically renew critical on time

Correct : A

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AIt provides the opportunity to address any changes in the customer's experience or actions around the solution

BIt allows the customer to identify unused licenses so they can be addressed via a service improvement plan

CUnderstanding your customer's health directly enables renewals

DIt gives the customer valuable insight so they can automatically renew critical on time

0 / 1500

Question 4

Refer to the exhibit.

The graph shows a customer with a software product and highlights the number of paid-for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?

AThe customer has a high probability to renew and will include an expanded opportunity

BThe customer's usage is too low to correctly measure the chance of their retention

CThe customer has increased usage, which shows a strong indicator of renewal

DThe customer's usage has seen a recent decline and the chance of them churning will be higher

Correct : D

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AThe customer has a high probability to renew and will include an expanded opportunity

BThe customer's usage is too low to correctly measure the chance of their retention

CThe customer has increased usage, which shows a strong indicator of renewal

DThe customer's usage has seen a recent decline and the chance of them churning will be higher

0 / 1500

Question 5

What should be the primary source of information about a customer's current adoption barriers?

Acurrent industry trends

Binsight from the account team

Cbill of materials

Dcustomer strategic goals

Correct : B

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Acurrent industry trends

Binsight from the account team

Cbill of materials

Dcustomer strategic goals

0 / 1500

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Total 149 questions

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