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Master CompTIA A+ Core 2 Exam 220-1102: Your Gateway to IT Success
Question 1
A technician is troubleshooting a PC that will not run Windows Defender. Windows Defender has been disabled, and no other antivirus is installed on the PC. Which of the following would have caused this issue?
Correct : B
Rootkits are particularly dangerous because they modify the operating system to hide their presence and can disable antivirus software like Windows Defender. Ransomware (A) encrypts files, but usually does not disable antivirus software. Spyware (C) and Keyloggers (D) typically do not directly disable antivirus programs either.
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Question 2
Which of the following is used to detect and record access to restricted areas?
Correct : C
Badge readers are devices that scan employee or visitor credentials, logging entries and exits from restricted areas. Video surveillance (B) provides a visual record but does not directly control access. Bollards (A) and fences (D) provide physical security but cannot detect or record access events.
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Question 3
A technician is configuring a workstation's security settings, and the following options are available:
Account lockout policy
Group policy
Two-factor authentication
Password complexity requirements
Firewalls
User accounts
Access control lists
Antivirus software
Which of the following settings should the technician configure to deploy strong password enforcement across the enterprise?
Correct : B
Detailed
The technician should configure 'Group Policy' (Option B) to enforce password complexity across the enterprise. Group Policy in a Windows environment allows administrators to manage various settings, including password policies, at a domain level. This can include enforcing complexity requirements (such as minimum length, use of uppercase, lowercase, and special characters), expiration times, and other security measures.
Account lockout policy (Option A) controls how many failed login attempts trigger a lockout but does not handle password complexity.
Two-factor authentication (Option C) is an additional security measure requiring a second form of authentication, but it does not enforce password policies.
Access control lists (Option D) define which users or systems have access to resources, not how passwords are managed.
CompTIA A+ Core 2 Reference:
2.6 - Configure workstation security best practices, including password complexity and group policies.
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Question 4
A technician is creating a Windows splash screen that details login expectations. Which of the following should the technician most likely use?
Correct : D
Detailed
The appropriate choice is 'Acceptable Use Policy' (Option D). This policy defines the rules for how users should use the system, including login expectations and proper behavior when using company resources. It's typically displayed as a splash screen to remind users of their responsibilities.
End-user license agreement (Option A) pertains to the terms of software usage.
Non-disclosure agreement (Option B) deals with confidentiality but is unrelated to login behavior.
Regulatory compliance (Option C) relates to adherence to laws and regulations, but it is not typically displayed on a splash screen for login expectations.
CompTIA A+ Core 2 Reference:
4.6 - Explain the importance of prohibited content/activity and acceptable use policies.
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Question 5
A user reported that Windows has crashed several times during the day. A technician needs to check error messages to determine whether the issue pertains to the hardware or an application. Which of the following tools should the technician use?
Correct : A
Detailed
Event Viewer (Option A) is the appropriate tool to check for system and application logs, including error messages and crash reports. It helps the technician determine the cause of the crashes by reviewing logged events.
Resource Monitor (Option B) tracks real-time usage of system resources but doesn't log errors.
Performance Monitor (Option C) monitors system performance but isn't primarily used for crash diagnostics.
Device Manager (Option D) manages hardware devices but doesn't provide crash logs.
CompTIA A+ Core 2 Reference:
3.1 - Troubleshoot common Windows OS problems using tools like Event Viewer
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