Boost Your ISOIEC 20000 Foundation Prep with Free Practice Tests

Question 1

Which is not an example of configuration information for a CI?

ARelationship with other Cis

BUnique identification

CFeature of a service

DStatus

Correct : C

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ARelationship with other Cis

BUnique identification

CFeature of a service

DStatus

Question 2

What should be done to handle risks and opportunities?

AAvoid, reduce, and transfer

BPlan, do, check, and act using Deming's cycle

CRecord, classify, fulfill, and close

DDetermine, document, and plan actions

Correct : D

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AAvoid, reduce, and transfer

BPlan, do, check, and act using Deming's cycle

CRecord, classify, fulfill, and close

DDetermine, document, and plan actions

Question 3

What is the intent of incident management?

ATo restore services as quickly as possible

BTo match new incidents to known errors

CTo track problems into the known error database

DTo communicate with customers as to future service disruptions

Correct : A

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ATo restore services as quickly as possible

BTo match new incidents to known errors

CTo track problems into the known error database

DTo communicate with customers as to future service disruptions

Question 4

at is the difference between a nonconformity and an observation?

AA nonconformity identifies that a requirement is NOT being correctly met, whereas an observation identifies a recommendation for improvement

BA nonconformity can be identified by both internal and external auditors, but an observation can only be identified by an internal auditor

CThey identify different levels of defect, and if either of them are identified during an audit then certification ^ CANNOT be granted

DThey are different names for the same thing

Correct : A

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AA nonconformity identifies that a requirement is NOT being correctly met, whereas an observation identifies a recommendation for improvement

BA nonconformity can be identified by both internal and external auditors, but an observation can only be identified by an internal auditor

CThey identify different levels of defect, and if either of them are identified during an audit then certification ^ CANNOT be granted

DThey are different names for the same thing

Question 5

Identify the missing words in the following sentence. The definition of the scope of the SMS shall include the services in scope and the [???] managing and delivering the services.

Aname of the organization

Bnames of suppliers involved in

Cnumber of resources required for

Dservice management processes used for

Correct : A

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Aname of the organization

Bnames of suppliers involved in

Cnumber of resources required for

Dservice management processes used for

Master PECB ISO/IEC 20000 Foundation Exam: Your Gateway to IT Success

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