PeopleCert ITIL 4 Strategist: Direct, Plan and Improve (ITIL4-DPI) Exam Questions

PeopleCert ITIL 4 Strategist: Direct, Plan and Improve Exam Objectives

1. 1

   1.0 Key concepts

   • 1.1Understand the key concepts of ITIL 4: Direct, Plan, and Improve. Learn the importance of value, outcomes, costs and risks.
2. 2

   2.0 Governance and Compliance

   • 2.1Learn how to establish effective governance structures and ensure compliance with relevant regulations, standards and policies.
3. 3

   3.0 Service Performance Metrics

   • 3.1Define, select and use Key Performance Indicators to assess the performance and effectiveness of IT services and processes.
4. 4

   4.0 Continual improvement

   • 4.1Explore the concepts and practices of continuous improvement, such as using feedback and data to help services, processes and practices evolve.
5. 5

   5.0 Risk Management

   • 5.1Gain a greater understanding of IT service risk management to help your organisation avoid disruptions and losses.
6. 6

   6.0 Value Stream Mapping

   • 6.1Use value stream mapping to identify areas for process improvement and optimise the flow of value within your organisation.
7. 7

   7.0 Communication and Collaboration

   • 7.1Enhance communication and collaboration between departments and stakeholders to facilitate the successful delivery of services.
8. 8

   8.0 Planning

   • 8.1Accurately assess what needs to be planned and use key principles and methods to ensure effective delivery.
9. 9

   9.0 Organization change management

   • 9.1Focus on the importance of organisational change management in the context of IT service management and continuous improvement.