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Free Actual PeopleCert ITIL 4 Specialist High velocity IT Exam Questions & Answers

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Total 40 questions
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Question 1

Users often do not provide feedback because they do not believe it will be addressed.

Which is the BEST method for encouraging users to submit feedback in this situation?


Correct : B


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Question 2

An IT department is working with the organization's marketing team to introduce a new set of analysis tools. Having read articles in the media about these tools, the marketing team has high hopes. Because the tools are being introduced using a phased implementation approach, the representatives of the two teams are struggling to agree on service level targets.

How can the 'collaborate and promote visibility' guiding principle be applied to this situation?


Correct : A


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Question 3

In service relationships, what is a benefit of identifying consumer roles?


Correct : B


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Question 4

An organization has signed a contract to outsource its service desk function to a supplier. The organization wants to ensure that its customers and users will receive a seamless support service.

Which activity would MOST help the organization at this stage?


Correct : B


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Question 5

Which is the BEST method of monitoring the customer's overall perception of a service?


Correct : A


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Total 40 questions