Salesforce Certified B2C Solution Architect (Arch-302) Exam Questions

Salesforce Certified B2C Solution Architect Exam Objectives

1. 1

   1.0 Discovery and Customer Success (27%)

   • 1.1Given a scenario, determine how to facilitate a successful customer engagement (agenda, plan, gather requirements, document, and design).
   • 1.2Given a set of business requirements and the understanding of standard Salesforce product capabilities, explain the reasoning and considerations to use a certain product.
   • 1.3Given a scenario with a B2C architecture, validate that the associated systems of record, key objects, and risks have been captured and explained.
   • 1.4Given a set of requirements, recommend the implementation approach and associated relative effort.
   • 1.5Given a scenario, describe the appropriate themes and development lifecycle, including CI/CD and DevOps, for a multi-cloud implementation to increase operational efficiency and quality.
2. 2

   2.0 Functional Capabilities and Business Value (7%)

   • 2.1Given a set of customer requirements for a multi-cloud solution, demonstrate how the business processes of customer acquisition, loyalty, and re-purchase can be achieved by leveraging the Salesforce B2C products.
   • 2.2Given a set of customer requirements for product browsing, add to cart, and check out experience requirements for a multi-cloud solution, demonstrate how the customer experience can be achieved by leveraging Salesforce B2C products.
   • 2.3Given a set of customer requirements for post-purchase activities in a multi-cloud solution, demonstrate how the customer experience can be achieved by leveraging Salesforce B2C products.
3. 3

   3.0 Architecture Design (18%)

   • 3.1Given the understanding of retail solution architecture and integrations, illustrate how Salesforce products interact with each other and third-party systems to support consumer commerce journeys.
   • 3.2Given a use case, analyze business processes and propose a customer experience solution that generates business value that meets expectations.
   • 3.3Given a complex brand and localization scenario, design a multi-cloud strategy and implementation approach to support business requirements.
   • 3.4Given data security and residency requirements, recommend an appropriate solution and describe how the solution's considerations can impact implementation.
   • 3.5Given a scenario, determine the considerations that should be made as a customer is identified and how the products will support the customer through their journey.
4. 4

   4.0 Data Models and Management (25%)

   • 4.1Given the Salesforce supported standard object definitions for Commerce objects (profile, orders, products), articulate how key business entities relate between systems of record and systems of engagement.
   • 4.2Given a set of business objectives and priorities, recommend an appropriate sequence for system integration, data exchanges, and process updates to satisfy known requirements, with recommendations and potential impact to overall program delivery.
   • 4.3Given a set of customer requirements, articulate the consent and profile management features across multiple clouds, how they interact out-of-the-box, and when to consider custom solutions.
   • 4.4Given a scenario across multiple Salesforce products, define appropriate systems of record for various data types for high-volume processing, system limitations, and recommend preferred methods for data integration.
   • 4.5Given a scenario that requires knowledge of common data migration strategies and standard Salesforce data migration tools, demonstrate best practices on how to transfer data between products and development environments.
5. 5

   5.0 Integration (23%)

   • 5.1Given a set of customer requirements, recommend an appropriate design and approach for a multi-cloud integration, understanding the out-of-the-box features, system limitations, and when custom integration is required.
   • 5.2Given business requirements and use cases, recommend appropriate integration patterns based on data volume, latency, and system limitations.
   • 5.3Given a B2C use case, recommend features and approaches that ensure security for both customers and internal business users while complying with regional and local legal requirements.
   • 5.4Understand the recommended methods on how to integrate systems to Service Cloud, B2C Commerce, and Marketing Cloud environments using APIs and protocols that support various integration design patterns.