Salesforce Certified Business Analyst (BA-201) Exam Questions

Salesforce Certified Business Analyst Exam Objectives

1. 1

   1.0 Requirements (18%)

   • 1.1Understand the differences between scope, requirements and user stories.
   • 1.2Engage stakeholders to identify, validate, and prioritize requirements.
   • 1.3Document requirements in a version controlled repository to manage scope.
2. 2

   2.0 Customer Discovery (17%)

   • 2.1Determine business strategies, goals, initiatives, and challenges to define the scope of a Salesforce project or business initiative.
   • 2.2Discover how a customer is leveraging existing products to establish the current state.
   • 2.3Understand and explain Business Analyst roles and responsibilities in different phases of the implementation lifecycle.
   • 2.4Apply the implementation lifecycle for planning business analysis activities.
   • 2.5Analyze the customer's Salesforce environment(s) to identify opportunities and constraints.
   • 2.6Demonstrate knowledge of Salesforce capabilities, align them with business needs, and recommend potential solutions.
3. 3

   3.0 Collaboration with Stakeholders (23%)

   • 3.1Plan discovery activities based on the target stakeholders to perform a thorough analysis of business needs.
   • 3.2Identify key stakeholders and develop relationships with them as a trusted advisor to act as a liaison between business and technical teams.
   • 3.3Given a scenario, choose the most effective technique for eliciting business needs from stakeholders.
   • 3.4Explain how to move from current state analysis to an agreed future state design.
   • 3.5Given a scenario, manage competing priorities to obtain stakeholder consensus.
4. 4

   4.0 Business Process Mapping (12%)

   • 4.1Demonstrate how to define the scope of a complex business process and break it down into manageable steps.
   • 4.2Analyze and document a business process to elicit requirements and engage stakeholders to visualize a future state.
   • 4.3Document business processes in a version controlled repository to manage scope.
5. 5

   5.0 User Stories (18%)

   • 5.1Understand the components of a user story to perform thorough analysis.
   • 5.2Demonstrate how to write acceptance criteria that convey the requirements and are ready for development.
   • 5.3Document user stories in a version controlled repository to manage scope.
6. 6

   6.0 Development Support and User Acceptance (12%)

   • 6.1Support and validate project delivery to ensure the solution meets the requirements.
   • 6.2Support and validate user acceptance testing (UAT) to ensure the solution meets the requirements.