Salesforce Certified Platform Strategy Designer (Plat-UX-102) Exam Questions

Salesforce Certified Platform Strategy Designer Exam Objectives

1. 1

   1.0 Value Design: (32%)

   • 1.1Given a customer scenario, create an effective challenge statement that pairs a business objective with a user problem, to frame the altitude and scope of a design project.
   • 1.2Based on the challenge statement created, identify the metrics and signals that will define success.
   • 1.3Given a customer scenario, evaluate how the internal dynamics of the organization might impact your recommendation on the right approach to solving the challenge statement.
   • 1.4Given a scenario, explain how key external context for innovation might influence or impact the organization's strategy.
   • 1.5Defend the rationale for strategic directions, including how they satisfy business and user needs, and future implications.
   • 1.6Given a customer scenario, advocate for ethics and values on behalf of both users and the organization.
2. 2

   2.0 Tools and Artifacts: (23%)

   • 2.1Given a business need, connect user needs to high-level Salesforce capabilities.
   • 2.2Given a customer scenario, determine the criteria for feasibility, desirability, and viability within a user experience.
   • 2.3Given a customer scenario, identify the best methods of co-creation to employ with customers and stakeholders.
3. 3

   3.0 Intangible Deliverables: (26%)

   • 3.1Given a scenario, craft a strategy to create alignment.
   • 3.2Given evolving internal dynamics, identify the key relationships needed to solve the challenge statement.
   • 3.3Given an audience description, identify the best presentation techniques for communicating a vision.
   • 3.4Given a scenario, utilize the tools for productive cross-discipline collaboration.
4. 4

   4.0 Leveraging Adjacent Roles/Skills: (19%)

   • Skill 4.1.1: infusions needed in the creation of a vision.