Salesforce Accredited Agentforce Communications Professional (AP-203) Exam Questions
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Salesforce Accredited Agentforce Communications Professional (AP-203) Exam Domains & Weightage
Salesforce Accredited Agentforce Communications Professional (AP-203) Exam Details (Official)
| Vendor | Salesforce |
| Exam Code | Salesforce Accredited Agentforce Communications Professional (AP-203) |
| Exam Name | Salesforce Accredited Agentforce Communications Professional |
| Certification | Accredited Professional Exams |
| Expected Questions in Actual Exam | 55 |
| Exam Duration | 90 Minutes |
Salesforce Accredited Agentforce Communications Professional Exam Objectives
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1
1.0 Discovery (24%)
- 1.1Given a description of a customer's IT ecosystem, use architectural guiding principles to assess the current architecture.
- 1.2Given a customer's business pain points, objectives, and budget, determine the KPIs that deliver a transformational implementation outcome.
- 1.3Given a list of a customer's vision and goals, choose the appropriate products to use within Salesforce Communications Cloud.
- 1.4Given a customer scenario, map and document the business process, personas, and requirements.
- 1.5Given the current and expected volumes of data, document and understand platform constraints and the impact on Communications Cloud.
- 1.6Map current business processes, personas, and requirements, to native Communications Cloud functionality and off-platform solutions.
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2
2.0 Planning and Design (60%)
- 2.1Given processes / requirements, use architectural guidelines and best practices to rationalize, model, and design a scalable product catalog
- 2.2Given a delivery/implementation scenario, describe the appropriate decomposition scenarios for commercial products.
- 2.3Given a set of order fulfillment requirements, design orchestration flows that align to architectural guidelines and best practices.
- 2.4Given a set of order capture/quoting requirements, design quoting and order capture flows that align to architectural guidelines.
- 2.5Given a set of business data requirements, create a scalable and extensible migration strategy to ensure data quality and a seamless migration.
- 2.6Given a set of user stories, identify the priority, dependency and size for each story to align them to respective sprints.
- 2.7Given a set of asset management requirements, design the asset management and MACD flows.
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3
3.0 Delivery (16%)
- 3.1Based on the final design for a given project, determine what can be implemented OOTB vs needing customization work.
- 3.2Based on the final design for a project, determine how to deliver/implement the architecture, catalog, order capture/management components.
- 3.3Create a data migration strategy considering the legacy and to-be system landscape.
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