Salesforce Certified Platform User Experience Designer (Plat-UX-101) Exam Questions

Salesforce Certified Platform User Experience Designer Exam Objectives

1. 1

   1.0 Discovery: (13%)

   • 1.1Provided with a set of business requirements, determine which research methodology and tools should be used to design a solution.
   • 1.2Given a scenario, demonstrate how to gather requirements and plan strategy given current user experiences.
   • 1.3Describe key Salesforce UX personas and which processes they normally do.
   • 1.4Given a scenario, describe how Salesforce can add value to user experiences.
2. 2

   2.0 UX Fundamentals: (16%)

   • 2.1Given a scenario, identify which UX method should be used to define a user experience.
   • 2.2Describe the impact of corporate branding and styling.
   • 2.3Describe key design principles and tools that define an accessible and engaging experience.
   • 2.4Describe mobile UX design fundamentals.
3. 3

   3.0 Human-Centered Design: (12%)

   • 3.1Given a scenario, determine how to incorporate human-centered design into a customer solution.
   • 3.2Explain the importance of inclusive design.
4. 4

   4.0 Declarative Design: (27%)

   • 4.1Given a scenario, describe how core Salesforce objects function, how that can affect the user experience, and when to use and customize them.
   • 4.2Given a scenario, describe declarative features that improve information presentation, hierarchy, and architecture in static experiences.
   • 4.3Given a scenario, describe declarative features that improve user efficiency over a series of steps.
   • 4.4Given a scenario, determine which global Salesforce configuration to use for optimized user flow.
   • 4.5Given a scenario, determine options for users to access onboarding, support, and learning.
   • 4.6Given a scenario, describe how to apply branding to a solution.
5. 5

   5.0 Testing: (11%)

   • 5.1Given a scenario, plan methods for validating and testing a design with the end user.
   • 5.2Describe testing techniques needed for optimal user experiences.
   • 5.3Given a scenario, evaluate and manage design changes.
6. 6

   6.0 Salesforce Lightning Design System (SLDS): (21%)

   • 6.1Describe SLDS and its purpose.
   • 6.2Given a scenario, determine out-of-the-box design and configuration consistent with the look and feel of Lightning Experience.
   • 6.3Given a scenario, utilize SLDS to create new and customized component functionality.