Page: 1
/
33
Total 163 questions
Master Salesforce Implement Salesforce Field Service FSL-201: Your Key to Success
Ready to elevate your career in the dynamic world of field service management? Our comprehensive FSL-201 practice questions are your secret weapon for acing the Implement Salesforce Field Service exam. Crafted by industry experts, our materials go beyond mere memorization, helping you truly grasp the intricacies of workforce optimization and mobile solutions. With thousands of satisfied customers and a 98% pass rate, we're your trusted partner in certification success. Don't let this opportunity slip away – the demand for skilled Salesforce professionals is skyrocketing, with lucrative roles in consulting and implementation waiting for you. Choose from our flexible PDF, web-based, or desktop formats to suit your learning style and busy schedule. Invest in your future today and join the ranks of certified Salesforce experts who are transforming businesses worldwide.
Question 1
Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day that they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day.
Which method of dispatching should a Consultant recommend implementing?
Correct : A
Drip feed is a feature that automatically dispatches service appointments to resources based on predefined criteria and time intervals. By using drip feed, the system can handle same-day service appointments and adjust the technician's schedule accordingly.
Start a Discussions
Submit Your Answer:
Question 2
Universal Containers currently tracks its customers' entitlements to support utilizing Salesforce Service Cloud. Service calls that require a Technician to go to the customer's location require the creation of a Work Order. Once the Agent confirms that the customer and product are eligible for on-site support, a Work Order is manually created.
On which object should the Consultant define a Quick Action to create the Work Order?
Correct : C
A quick action is used to create a record from another record with predefined field values. By defining a quick action to create a work order from a case, the agent can easily create a work order for on-site support after verifying the customer's entitlement and product.
Start a Discussions
Submit Your Answer:
Question 3
Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only.
How can this be configured?
Correct : A
A work rule is used to define scheduling constraints and preferences for service appointments. The Match Territory work rule is used to ensure that service appointments are dispatched to resources from the same service territory only.
Start a Discussions
Submit Your Answer:
Question 4
Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.
In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers?
Correct : B
Field Service Lightning Admin Permissions are required to set up new territories, define new schedule policies, and control settings on the Gantt chart. These permissions allow users to access and modify field service settings and objects.
Start a Discussions
Submit Your Answer:
Question 5
Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Choose 2 answers
Correct : B, D
These are two actions that can help ensure that the technician who performed a customer's initial installation is also assigned to subsequent service calls. A preferred resource is a resource that has a preference or affinity for working with a specific account or service territory. A preferred resource service objective is a service objective that prioritizes resources that are preferred for an account or service territory. By adding the technician as a preferred resource on the account record, and adding the preferred resource service objective to the scheduling policy, the system can assign the technician to future service appointments for that account.
Start a Discussions
Submit Your Answer:
Unlock Full
FSL-201 Exam Features
In Just $49 You can Access
All Official Question Types- Interactive Web-Based Practice Test Software
- No Installation or 3rd Party Software Required
- Customize your practice sessions (Free Demo)
- 24/7 Customer Support