Salesforce Accredited Agentforce 360 for Public Sector Professional AP-222 Exam Questions

Salesforce Accredited Agentforce 360 for Public Sector Professional Exam Objectives

1. 1

   1.0 Public Sector Solutions: Product Specific Systems Knowledge (45%)

   • 1.1Document and articulate the business needs, value, and vision of the customer to support their desired business outcomes.
   • 1.2Given the business requirements related to Licenses and Permits, configure the components to manage the lifecycle for internal and external users.
   • 1.3Given the business requirements related to managing Inspections Management, configure the components required to manage the process and outcomes.
   • 1.4Given a set of business use cases related to implementing grants management, conduct the initial setup and configuration of Grants Management.
   • 1.5Given the requirements to manage Employee Experience Management, identify the PSS packages to be configured and deployed to meet the requirements.
   • 1.6Given a process and requirements, identify repeatable decisions and how they can be built to determine an appropriate use case for the BRE.
   • 1.7Given requirements to save data from physical documents, assess the need for document processing capabilities and whether to use IDA or IDA/IFR.
   • 1.8Given a business process and set of requirements recommend and implement eSignature technologies.
   • 1.9Given requirements related to reporting/analytics, evaluate the needs and recommend the appropriate option, Standard Reporting or CRM Analytics.
   • 1.10Identify the PSS components that can be configured and deployed to meet the business requirement related to managing an Emergency Response.
2. 2

   2.0 Public Sector Solution Product Configuration (36%)

   • 2.1Given a set of business requirements, identify the appropriate Omnistudio components that can accomplish those requirements most effectively.
   • 2.2Given a set of business requirements, identify the appropriate Service Cloud components to provide based on business requirements.
   • 2.3Given business requirements for a digital customer experience, select the correct PSS digital experience offering to meet business requirements.
   • 2.4Given a repeatable set of business logic, define the correct expression set and logical relationships to select and implement the automation tool.
   • 2.5Given a business scenario, define the correct steps and tools required to set up an org for Public Sector Solutions.
   • 2.6Given a set of business requirements, identify when and how to use action plans to meet those requirements.
3. 3

   3.0 Public Sector Solutions Implementation Strategies and Best Practices (19%)

   • 3.1Given an implementation project scenario and business requirements, recommend the best approach to discover and design the optimal solution.
   • 3.2Given an implementation project scenario, design and document the PSS solution highlighting solution implementation best practices.
   • 3.3Given a scenario, recommend approaches and techniques to leverage, and expand upon, the PSS data model.
   • 3.4Given a business process, implement the appropriate data sharing and role management solution.
   • 3.5Given a set of business data requirements, design data management strategy and process to ensure high data quality and a seamless integration.
   • 3.6Given a customer scenario, map and document the business process, personas, and requirements.
   • 3.7Given a set of business requirements using public sector solutions, identify the necessary actions to ensure the solution is secure and can scale.