Salesforce Certified Slack Consultant Slack-Con-201 Exam Questions

Salesforce Certified Slack Consultant Exam Objectives

1. 1

   1.0 Delivery and Migration (17%)

   • 1.1Understand Slack delivery best practices.
   • 1.2Define roles and responsibilities between Slack, Partner, and the client on an engagement.
   • 1.3Understand the end-to-end migration process and gain the ability to lead client migrations.
   • 1.4Plan and complete pre-migration activities (scheduling, user cleanup, comms, etc.).
   • 1.5Execute a migration (migration status, migration issues, coordination with the client and Slack).
2. 2

   2.0 Discovery (10%)

   • 2.1Articulate the value of Slack.
   • 2.2Research background information on the client's organization and the ways they are currently working.
   • 2.3Ask thoughtful questions about existing Slack experience and future goals.
   • 2.4Finalize vision statement and success metrics for engaging Slack Services.
   • 2.5Ask thoughtful questions about existing Slack security and policies as well as desired future state.
3. 3

   3.0 Grid Design (15%)

   • 3.1Leverage discovery outputs to inform initial grid design recommendations.
   • 3.2Understand grid design best practices.
   • 3.3Design and articulate feasible grid design options for your client.
   • 3.4Support grid design final sign-off.
4. 4

   4.0 Policies and Settings (22%)

   • 4.1Enable org and workspaces stakeholders to align and agree on settings.
   • 4.2Understand the administrative roles within Slack and their permissions for Slack settings.
   • 4.3Enable Org and Workspace Owners to use analytics dashboard.
   • 4.4Provide guidance and requisite setup of identity management settings in Slack.
   • 4.5Guide clients through key org-level security settings.
   • 4.6Understand Slack compliance capabilities.
   • 4.7Recommend launch configuration for the client’s channel management settings.
   • 4.8Explain Slack Connect configuration settings for the client's needs.
   • 4.9Provide guidance on app approval and the recommended settings.
5. 5

   5.0 Channel Strategy (10%)

   • 5.1Articulate channel basics and best practices.
   • 5.2Educate clients on the purpose and importance of a channel naming convention.
   • 5.3Introduce Slack use cases to clients.
   • 5.4Educate clients on Slack workflows (onboarding workflow, standup workflow).
6. 6

   6.0 Governance Structure (Owner and Admin Roles) (8%)

   • 6.1Identify the governance team and help assign roles.
   • 6.2Facilitate admin support model discussions (for example, request/help/approvals process flows).
   • 6.3Based on a client scenario, identify and advise on critical admin processes and workflows that can be migrated to Slack.
7. 7

   7.0 Learning and Enablement (18%)

   • 7.1Provide an overview of the Slack experiential learning approach.
   • 7.2Design a tailored curriculum and create a learning plan for the client's admins.
   • 7.3Design a tailored curriculum and create a learning plan for the client's users.
   • 7.4Create learning materials to support the Slack learning curriculum.
   • 7.5Prepare an experiential learning environment for live formats.
   • 7.6Facilitate and execute the Slack learning curriculum.
   • 7.7Troubleshoot common Slack issues for users.
   • 7.8Recommend a Slack rollout communication plan and enable the client to execute the plan.