Salesforce Certified Platform Administrator II Plat-Admn-301 Exam Questions

Salesforce Certified Platform Administrator II Exam Exam Objectives

1. 1

   1.0 Security and Access (20%)

   • 1.1Given a scenario, determine the implications to record and field data access (Sharing model, controlled by parent, grant access by hierarchies, dashboard and report folders access, email folder access, Territory Management).
   • 1.2Compare and contrast the capabilities of custom profiles, permission sets, and delegated administration.
   • 1.3Given a scenario, determine the implications of user authentication.
   • 1.4Compare and contrast the capabilities of a complex business model (Person accounts, Account, Contacts, and Contact to multiple Accounts).
2. 2

   2.0 Objects and Applications (19%)

   • 2.1Given a scenario, determine the appropriate solution to enhance or extend objects (master-detail, lookup, junction object, related list, record type, Schema Builder, and Object Creator).
   • 2.2Given a scenario, determine the appropriate solution to enhance or extend the UI/UX with applications (App Manager, Lightning App Builder, Dynamic Forms, standard Lightning page components, Console, and Lightning page analyze button).
3. 3

   3.0 Auditing and Monitoring (10%)

   • 3.1Given a scenario, determine the appropriate tools for monitoring and troubleshooting system activity (debug log, set up audit trail).
   • 3.2Explain how to ensure sensitive data is set up to support a business/legal/compliance use case in production and sandbox environments.
   • 3.3Explain how to review and troubleshoot security settings including pending updates that may change system access.
4. 4

   4.0 Cloud Applications (11%)

   • 4.1Describe the features of Salesforce which enable Sales users to conduct the sale process, including products, price books, schedules, orders, and quotes.
   • 4.2Distinguish and understand the implications and capabilities of Forecasting and Territory Management.
   • 4.3Explain how to create and maintain Salesforce Knowledge (article record types, data categories).
   • 4.4Explain how to create and maintain service entitlements and entitlement processes.
   • 4.5Describe the features of Salesforce which enable interaction between support agents and customers (Chat, Case Feed, Service Cloud Console, Experience Cloud sites, Omni-Channel).
   • 4.6Given a scenario, understand the standard Salesforce suite of products that enable extending the core platform.
5. 5

   5.0 Data and Analytics Management (13%)

   • 5.1Explain the tools and best practices for assessing, improving, and enriching data quality (data types, validation, managing duplicates, enriching, archiving).
   • 5.2Given a scenario, determine the appropriate analytic tools to meet complex reporting requirements (custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, cross filters, dynamic dashboards, dashboard filters).
   • 5.3Understand methods to connect to, access, backup/restore, or archive data outside of the Salesforce Platform (big objects, data warehouse, external objects, data lakes, third-party solutions, and Salesforce Connect).
   • 5.4Given a scenario, identify the appropriate tools and methods for importing data into Salesforce (data import wizard, data loader, and external ID).
6. 6

   6.0 Environment Management and Deployment ( 7%)

   • 6.1Describe the options available to move metadata between environments (change sets, sandboxes, and AppExchange - managed/unmanaged).
   • 6.2Describe the capabilities and best practices for using change sets to move metadata between environments.
7. 7

   7.0 Process Automation (20%)

   • 7.1Given a complex scenario, determine the solution using the best tool or combination of tools to solve a business problem.
   • 7.2Given a scenario, identify the appropriate tool or method for troubleshooting declarative automation.
   • 7.3Given a scenario, explain the capabilities and limitations of each declarative automation tool.
   • 7.4Understand the implications of the order of execution when using automation tools.